Customer Service

Customer Service

MCC Workforce Solutions provides ONLINE CUSTOMER SERVICE TRAINING with 24/7 access to 23 different series modules. Your company will be provided with access to online course modules that teach employees how to interact better with customers and each other. Contact us to find out how you can train your company!

Cost for training is $150 per person.

  • Telephone Doctor
  • Telephone Doctor MicroLessons
  • Service Matters
  • Service Sims
  • Email Matters
  • That's Just Rude
  • Basic Selling Skills A to Z

  • Managing Remote Teams
  • Coaching the Power of Questions
  • Setting Performance Objectives
  • Delivering Feedback
  • Behavioral-Based Interviewing
  • Using Competencies Successfully
  • What to Say When - Mentoring

  • 8 Keys to a More Respectful Workplace
  • WACTEO  (We Are Customers To Each Other)
  • Neurodiversity at Work
  • When to Say When - Conflict
  • Houndville

  • Generations @ Work
  • How to Ruin a Virtual Meeting
  • Terrible Team Member
  • What to Say When - Team

 

For more information

For more information:
Mallory Hardy, Workforce Project Manager
mallory.hardy@ideasboost.net
601.484.8653